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Your Rights and Our Rules on 3u3uwin

This page sets out the legal basis for using 3u3uwin — who can hold an account, how your data is handled, and what you can expect from us in return.

Account eligibility depends on local lawPhilippines-focused policy scopeGCash, Maya and InstaPay account contextData handled under our Privacy PolicyContact us to request changes
3u3uwin Your Rights and Our Rules on 3u3uwin
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights, want to raise a dispute, or need to request a change to your account data, use one of the contact paths below. We handle legal and account queries separately from general support — flag your message as a legal or privacy request so it reaches the right team without delay.

Team online

Live Chat

Start a chat session from inside your account dashboard. Flag the conversation as a legal or data query so our team routes it correctly and responds with the appropriate policy detail.

Email Support

Send your legal or privacy request to our support address. Include your registered account name and the specific policy area — data access, account closure or a terms question — so we can handle it faster.

Account Help Centre

The Help Centre inside your account has a dedicated Legal and Privacy section. You can submit a formal data-access or correction request directly from there without contacting support first.

HOW WE HANDLE THIS

Data, Security and Account Retention Policy

We handle your personal information under a clear internal policy covering what we collect, how long we keep it, and when we delete it. Account security relies on OTP verification at login and on any device you have not used before — so even if your GCash or Maya credentials were compromised elsewhere, access to your 3u3uwin account still requires your registered mobile number.

Data Collection Scope We collect only what is needed to run your account: your contact details, payment method identifiers for GCash, Maya or InstaPay, and your session and transaction history.
Cookie Use We use session cookies to keep you logged in and functional cookies for wallet and lobby preferences. You can adjust cookie behaviour in your browser settings; some features may not work without session cookies.
Retention and Deletion Account data is retained for the period required under applicable law. When you close your account, we begin a deletion process for personal data that is no longer required for legal or audit purposes.
Who to Contact for Changes To correct, access or delete your data, submit a request through the Legal and Privacy section in the Help Centre or via email. We aim to acknowledge requests within a reasonable timeframe.

Common Questions About Rights and Policy

These are the questions we hear most often about account eligibility, data rights and how our legal terms work in practice for Philippines players.

Eligibility depends on local law in your region. You must be accessing the platform in a jurisdiction where this type of service is permitted. We verify eligibility during account registration and may request supporting documents.

Yes. Submit a data-access request through the Legal and Privacy section in your account Help Centre or by email. Include your registered name and account contact so we can locate and verify your records.

Any funds moved through GCash, Maya or InstaPay into your account are subject to our deposit and withdrawal terms. The wallet itself is governed by your agreement with GCash or Maya, not by our terms.

We begin a data-deletion process for information no longer required by law or for audit purposes. Some transaction records may be retained for the period required under applicable Philippine regulations.

Contact our support team first and flag your message as a legal dispute. If the issue is not resolved through support, our terms set out the escalation path, including the governing jurisdiction for formal proceedings.

We notify you through your registered contact details before material changes take effect. Continuing to use the platform after the effective date means you accept the updated terms. You can close your account before that date if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.